Page 49 - CHINA TELECOMMUNICATIONS CORPORATION LIMITED'S

BestPay Co., Ltd. continues to promote "Orange Installment" business
to expand financial services to small and micro merchants. In 2019,
"Orange Installment" covered 230,000 stores and served more than 13
million users with an annual transaction volume at 7.5 billion yuan and a
year-on-year increase of 152%. After the launch of "Orange Installment"
in 2019, the Tibet Branch witnessed a growth in mobile phone sales and
wide acceptance by local service halls. By the end of the year, the "Orange
Installment" covered 570 stores with 43,000 transactions throughout the
year, generating a transaction volume of more than 46 million yuan.

In the golden autumn season of 2019, residents of Changdu, Tibet
Autonomous Region applied for "Orange Installment" at local service halls
【Support to Financial Companies】
China Telecom supports financial companies to improve ICT adoption so as to provide better services to MSMEs.

At the end of 2018, the Qinzhou Branch in Guangxi Zhuang Autonomous Region cooperated with Municipal Finance Office and the Bank of China to
build a government-bank-business financing information service platform to align financing needs of businesses with banks and solve financing availability
and affordability concerns of SMEs. As of the end of 2019, a total of 789 companies registered as platform users, of which 658 applied for financing through
the platform and 557 applications were approved with the amount totaling 5 billion yuan.
Since the launch of the platform, SMEs like us can publish financing demands via the platform to solve the problems of financing availability and affordability.
--Yu Xianbin, Deputy General Manager, Guangxi Qinzhou Nanfang Computer Co., Ltd.

In order to promote healthy development of wealth management business, China Minsheng Bank intends to monitor the overall call-out performance of its
wealth management team through an information system in order to check the capabilities and business skills of its staff, verify the authenticity of telephone
communication by the wealth management team, and avoid disclosure of customers' phone numbers. Drawing upon its capabilities of intelligent voice
cloud service, China Telecom provides comprehensive services such as work phone number, phone recording, mark-free service and flash SMS message
to wealth managers, small and micro banks, private banking and other business channels for Minsheng Bank to better perform wealth management service.

With China Telecom's work phone number and supportive services, it's possible to have internal supervision and management of telemarketing, which facilitates
quality improvement for communication and marketing by wealth managers.
--Wang Peipei, Project Manager, Personal Finance Department, China Minsheng Bank BOOST ECONOMIC

Facilitate Undertakings for Public Well-being PROSPEROUS SOCIETY TOWARD A MODERATELY TRANSFORMATION AND UPGRADING

China Telecom dives further to better understand the needs to develop undertakings for public well-being in a moderately prosperous
society, actively supports government to deepen "Internet+government service" to improve public management and service levels, helps
local smart security projects, "Internet+education" for greater adoption, smart communities, develops smart elderly care, innovates smart
home products and services, and helps the whole society realize secure and convenient public services featuring mutual assistance,
harmony, sharing and hapiness.

Support to Smart Governance

【Support to Government Migration to Cloud】
In 2019, the Anhui Branch assisted the provincial and local governments to implement "government cloud", undertook 28 customer cloud projects at
provincial and department level, built government cloud in 22 cities/counties, and supported 149 government bodies at municipal, county, committee, office
and bureau level to migrate to the cloud. In these programs, the advantages of cloud-network integration and e Cloud information security were fully utilized
to ensure timely prevention and controllable system security, which effectively saved the operating expenditure of the government information system.
Once government services were migrated to the cloud, citizens could enjoy more convenient public services "instead of applying to different agencies on
premise".
It's very convenient to complete procedures when your kid is going to preliminary school after kindergarten. All things can be done on your mobile phone. No need
to line up. And you don't have to worry about forgetting to bring any material.

--Zhang Ming, resident in Wuhu County, Wuhu City, Anhui Province

2019 CSR Report 47