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Table of KPIs



                 Essential Responsibility                                2017           2018            2019
                 Call drop rate of mobile communication (%) ①             ——             ——             0.10

                 Call completing rate of mobile communication network (%) ①  ——          ——            97.57
                 4G base station (10,000) ①                               117            138            159

                 Cities covered by 4G network                             343            343            343

                 4G international roaming countries and regions           137            158            174
                 5G base station (10,000)                                 ——             ——               6

                 Cities covered by 5G network                             ——             ——              50
                 Call completing rate for landline phones (%)            94.86          92.35          92.45

                 Packet loss rate of backbone network of broadband Internet ChinaNet (%)  0.02  0.06    0.03

                 Broadband coverage rate in administrative villages in 21 southern provinces/  95.3  95.9  96.7
                 autonomous regions/municipalities directly under the central government (%)
                 Internet backbone interconnection bandwidth (Gbps)      4,656          5,886          8,416

                 International interconnection bandwidth (Gbps)          4,902          5,640          8,766
                 Emergency communication staff (person-time)           111,600         87,046         69,817

                 Number of rural channel outlets (10,000)                 22.5           24.1           16.2

                 R&D input as a percentage of income (%)                  1.30           1.32           1.65
                 Number of R&D staff ①                                    ——             ——           10,954

                 Number of new patent licensing                           677            823            840

                 Total tax paid (RMB100 million)                         124.6          105.7          101.2
                 Number of people employed (10,000 people)                2.3            1.8             2.1

                 Labor productivity of employees (RMB10,000/person/year)  109.1         116.4          119.4
                 Responsibility to Shareholders                          2017           2018            2019
                 Total assets (RMB100 million)                           8,252          8,441          9,010

                 Main business income (RMB100 million)                   4,001          4,303          4,496

                 Ranking in Fortune Global 500                            133            141            141
                 Total profit (RMB100 million)                           255.7          258.1          269.0

                 Asset-liability ratio (%)                                42.9           42.6           44.7
                 Value-maintained and value-added rate of state-owned assets (%)  106.4  107.0         110.3






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